bambi blaze

so ok couple of months ago i make a account on bambi blaze, now i realise that i need to start saving money and i need to cancel the account.there is no option for it in the menu and i have tryed sending a message to them but it just take me to a blank screen when the message is 'sent'. so either the message is getting sent and they are ignoring it or there message system is broke. either way i'm pissed off and feel cheated into something i can't get out of. please please anyone who knows a way help me.